Quick Answers

Bicycle Exchange location: 3961 East Bayshore Road, Palo Alto, CA MAP.

Interested in volunteering? Explore our event calendar and visit our Eventbrite page to RSVP for upcoming opportunities. New volunteers can find details about our volunteer roles and general information.

Stopping by our shop? Make an appointment to shop for a bicycle or parts, ask us questions about volunteering, drop off a donation, receive service for your bike, or anything else! Shop Hours are Monday, Wednesday, and Friday, 12 pm - 5 pm.

Have a bicycle to donate? Donate bicycles and parts by emailing us photos and details of what you have, to This email address is being protected from spambots. You need JavaScript enabled to view it.. We'll let you know if we need your items and get you the drop-off details. Please do not make an appointment to drop off a bicycle without emailing us photos first; we cannot accept all bicycles and parts.

The Silicon Valley Bicycle Exchange is a Section 501c(3) non-profit organization.

Have questions? Contact us.

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Contact Us

Answers to most questions can be found on our FAQ page.

Volunteers
Are you a new volunteer looking to get involved? Do you have questions about upcoming events? Or are you a seasoned volunteer interested in mentoring others? For all volunteer-related inquiries, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Bicycle Donations
Interested in donating a bicycle? Please email us photos of your bicycle(s) at This email address is being protected from spambots. You need JavaScript enabled to view it.for donation details and drop-off instructions.

Media
Media inquires? Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

General Inquiries
For any other questions that don’t fit the categories here, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or give us a call at (650) 691-5989.

Shop Appointments (preferred for all shop visits)
Please book an appointment for donation drop-offs, bicycle and accessory browsing, purchase pick-ups and other shop visits. For any other issues, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Retail Store Information
For questions related to our retail store, including product availability, hours, and pricing, please visit shop.bikex.org and use the contact form there.

Events
Interested in attending one of our events? Visit our calendar and our Eventbrite page for more information and to register. Please download, print, sign, and bring the Liability Waiver form with you when you volunteer.

Hours

Our shop hours are below. Please book an appointment for donation drop-offs, bicycle and accessory browsing, purchase pick-ups, and other shop visits.

  • Monday: 12 PM - 5 PM
  • Wednesday: 12 PM - 5 PM
  • Friday: 12 PM - 5 PM

Silicon Valley Bicycle Exchange shop will be closed on some holidays, please Google for our hours if you are unsure.

Location

Our workshop is located at 3961 East Bayshore Road in Palo Alto, CA. East Bayshore runs east of and parallels Highway 101 between San Antonio and Oregon Expressway. Please enter via the first parking lot on Corporation Way. Go all the way around to the rear of the building and look for the roll-up door. DO NOT drop off any donations when the facility is closed.

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