Quick Answers

Bicycle Exchange location: 3961 East Bayshore Road, Palo Alto, CA MAP.

Interested in volunteering? Explore our event calendar and visit our Eventbrite page to RSVP for upcoming opportunities. New volunteers can find details about our volunteer roles and general information.

Stopping by our shop? Make an appointment to shop for a bicycle or parts, ask us questions about volunteering, drop off a donation, receive service for your bike, or anything else! Shop Hours are Monday, Wednesday, and Friday, 12 pm - 5 pm.

Have a bicycle to donate? Donate bicycles and parts by emailing us photos and details of what you have, to This email address is being protected from spambots. You need JavaScript enabled to view it.. We'll let you know if we need your items and get you the drop-off details. Please do not make an appointment to drop off a bicycle without emailing us photos first; we cannot accept all bicycles and parts.

The Silicon Valley Bicycle Exchange is a Section 501c(3) non-profit organization.

Have questions? Contact us.

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It’s a bit hard to believe that another year has come and gone, but 2024 is here. 2023 was another tremendously productive year for BikeX, and it was a big team effort. We extend a heartfelt THANK YOU to all of our volunteers, donors, partners, and champions for your support to continue teaching the art of bicycle repair, reduce the waste stream, and provide meaningful transportation to folks in our community.

2023 by the numbers

  • 884 bikes donated (including 222 as-is donations)
  • 400+ bikes repaired off-site
  • 342 locks,150 helmets, and 131 light sets donated
  • 161 homework projects completed
  • 645 bikes sold
  • 133 events
  • ~600 volunteers contributed a total of >11,000 volunteer hours
  • $100,000 raised for the BikeX Building Fund

When 2023 began, we set out to donate slightly fewer bikes, but increased our impact with more off-site repairs and events. Through continued partnerships with the Silicon Valley Kids Triathlon, Gunn High School, Palo Alto High School, Hope’s Corner, and others, BikeX volunteers and staff repaired over 400 bikes at events throughout the community in 2023. We plan to continue these events and add more in 2024.

As many of our beloved local bike shops closed over the last few years, so went many events we cherished such as the Cupertino Bike Swap. After many requests, Andrew, our ED, spearheaded the effort to hold the first bike swap in our parking lot. The results were quite  successful: we collected $16k in revenue, had more interest from vendors than we could accommodate, and generated some new excitement and name recognition in the bike community.

You made this happen!

Volunteers logged over 11,000 hours last year. Here is a list of those of you who entered more than 20 hours in our online form:

Lucy Hsu

Dave Fork

Jack Miller

Michael Khaw

Samuel Spal

Judy Colwell

Taghi Saadati

Roger Conley Smith

Helen Hsiu

Mark Lentfer

John Langbein

Pete Letchworth

David Geraghty

Bert Nelson

Raghavendra Rao Loka

Girard Chandler

Rob Matusiak

Sue Lentfer

Etienne Grossmann

Mary Kelly

John Griffin

Colin Moy

Tom Feledy

Rob Kleinschmidt

Darren Lin

Carol Mattsson

Peter Hansell

Jay Rosser

Ray Collier

Kevin Wang

Ashlyn Roeder

David Kamp

Gunter Steinbach

Fernando Pacheco

Johnnie Tom

David Kautz

Pavlo Tkach

Dave Erskine

Brennan Pang

Colleen DeLizza

Ke Wu

Steve Blair

Luke Zhou

Chris Jasper

Grant Grundler

Zane Watson

Jim Lentfer

Jeffrey Chen

Dov Shiffman

Jerry Torres

Robert Neff

Lauren Zuravleff

Cary Bishop

Nils Giffon

Teddy Torres

Ethan Casale

Andrey Petrov

Rohit Sengupta

Ryan Wang

Bryden Lao

Ralph Lao

Misha Silin

Evan Lojewski

Logan Lao

Julian Detering

Dan McGInley

Rose Mesterhazy

Sava Iliev

Peter-John (PJ) King

James Casab

James Seto

Gabe Kronstadt

Aaron Kronstadt

Looking Ahead

We have big plans in 2024 to expand and improve our operations, programs and impact. We appreciate that many of you have shared your ideas about where we’re heading, and we’ve listened.

Our amazing volunteers are our most valuable asset. First and foremost, we aim to improve the volunteer experience  and make volunteering at BikeX better than ever in 2024! We are targeting a 25% volunteer growth, both in total hours volunteered and number of repeat volunteers. To improve the volunteer experience we are working on:

  1. Upgrades to volunteer outreach and follow-ups, especially new ones.
  2. Provide everyone with a better organized shop that realizes some of the improvements requested by volunteers last year.
  3. Extend Eventbrite invitations to more first time volunteers.
  4. Free or subsidized lunch at Saturday events.
  5. Expand evening repair events during the week.
  6. Provide more shop hours with opportunities to volunteer.
  7. Resume formal Open Shop events for volunteers.
  8. Better tracking and follow-up for our 5x volunteer swag recognition.
  9. Better recognition and tracking of volunteer advancement from newbie to independent to mentor to QA.

Second, we seek to improve our operations. Improving the operational efficiency of BikeX directly increases our impact. We aim to make fixing bikes easier and expand our programming in the community. Here are some of the ways we plan to improve our operations:

  1. Track repaired and as-is donated bikes separately, with the goal of donating 800 fully repaired bicycles.
  2. Perform bike repairs and provide instruction in the community, including bilingual repair instruction and safety classes.
  3. Update our mission statement to more accurately reflect our core goals.
  4. Improve our warehousing and inventory control functions.
  5. Employ a human resources contractor to ensure compliance of our workplace, operations, and governance.
  6. Measure and track more operational data more frequently.

Third, we will seek to increase our revenue so that we can afford to do more and better things.

2023 was a record year for BikeX in number of bikes sold: 645. Andrew and Gregg, our remarkable staff, relied on more paid mechanic time this year than ever before to repair the higher-end bikes donated to BikeX. We have worked to free volunteers from working on blue-tag bikes and other revenue-generating activities, and plan to continue separating the volunteering experience from revenue activities. With increased revenues, we can increase our impact with added programs and more bike donations, and invest in our volunteer experiences. We are hopeful that 2024 is another big year!

Keep on pedaling, keep on wrenching!

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